14-Day Fit & Quality Guarantee
Shop confidently knowing your order is protected. If your item arrives damaged, defective, or the fit isn’t right, contact us within 14 days of delivery and we’ll help with an exchange, store credit, or eligible return.
Shipping & Delivery
We aim to process and ship orders as quickly as possible. Our estimated delivery time is 6–13 business days after your order has been processed.
We offer free shipping on orders over $50. For orders under $50, our standard shipping rate is $9.99.
Once your order is placed, you’ll receive a confirmation email with your order details. After your order has shipped, we’ll send a second email with tracking information so you can follow your package every step of the way.
What our clients say
What started as a vision to bring timeless, easy-to-style pieces to everyday wardrobes has grown into a brand built around confidence, quality, and effortless versatility.
From casual layers to standout essentials, Avenue Five is made for those who value comfort, style, and pieces that fit seamlessly into everyday life.
We're here for you
Have a question about your order? We'd love to help. Send us a message below or reach us directly — we'll get back to you within 24 hours.
Fast response
We respond to every message within 24 hours, Monday through Friday. Weekend enquiries are answered first thing Monday morning.
Your order is safe
Whether it's a return, an exchange, or a shipping question — we'll make it right. Your satisfaction is our priority.
Prefer to email directly?
support@theavenuefive.com
For order enquiries, include your order number for a faster response.
